We're truly sorry to hear that your product has arrived damaged or faulty. We understand that dealing with more than a minor bump or dent can be distressing, and we're here to help. Take a deep breath... let's address this step by step.
Don't worry - everything can be fixed, and if it's beyond repair, we'll replace it. We'll support you throughout this process!
We'll need some additional information, not because we doubt you, but because we may need to share the details with our workshop. To begin, please gather your name, email, order number, and a camera or phone to take photos.
Fill out the form as accurately as possible to ensure we can provide the help you need promptly.