Use this page to find answers to any questions you have about FantasyWives' customer service.

Your FAQs answered

From placing and tracking your order to returning an item, we’ve got you covered. If you can’t find what you’re looking for here, please contact us.

FAQs about sex dolls

Absolutely! We ensure that all our products are sourced directly from the original manufacturers. We do not sell counterfeit or inferior dolls. By purchasing from us, you can be confident in the quality and authenticity of your sex doll.

Purchasing a sex doll through a reputable vendor has several advantages over buying directly from the manufacturer:

  • Customer Support: A good vendor assists you in navigating potential challenges that may arise during the purchasing process, such as language barriers or technical difficulties.
  • Quality Control: Vendors often inspect the products before shipping to ensure the doll meets their quality standards, providing an additional layer of assurance for customers.
  • Smooth Communication: Vendors can facilitate communication between you and the manufacturer, helping to resolve any issues or answer questions more efficiently.
  • Handling Additional Costs: Vendors often manage shipping, manufacturer upcharges, and other potential costs, making the overall purchasing process more convenient and hassle-free for the customer.

Ultimately, choosing to buy a sex doll through a reliable vendor can lead to a smoother, more satisfying experience, ensuring that you receive a high-quality product with exceptional customer support.

A TPE (Thermoplastic Elastomer) sex dollis a type of realistic love doll made from TPE material. TPE is a soft, stretchy, and skin-like material that offers a more affordable and realistic option compared to silicone dolls. However, TPE is more porous and may require extra care during cleaning and maintenance.

A silicone sex doll is a high-quality, lifelike love doll made from silicone material. Silicone is a premium, non-porous material that is easy to clean, highly durable, and provides an even more realistic feel compared to TPE dolls. Silicone sex dolls are typically more expensive due to their superior quality and longevity.

The choice between TPE and silicone sex dolls depends on your preferences, budget, and priorities. Here’s a comparison to help you decide:
  • Budget: If you’re looking for a more affordable option, TPE sex dolls are generally less expensive than silicone dolls.
  • Realism and Feel: Both TPE and silicone dolls offer a realistic experience, but silicone dolls provide an even more lifelike feel due to their superior material properties. If realism is your top priority, silicone dolls may be the better choice.
  • Maintenance and Durability: Silicone sex dolls are easier to clean, more resistant to staining, and generally last longer than TPE dolls. If low maintenance and longevity are important factors, consider a silicone doll.
  • Customization: Both TPE and silicone dolls can be customized, but silicone dolls often have more options for customization, such as implanted hair or advanced makeup options. If customization is a priority, silicone may be the better choice.
Ultimately, the better option depends on your individual needs and preferences. It’s essential to weigh the pros and cons of each material before making a decision.

A lubricant-free vagina is a feature designed to provide a smooth, well-lubricated experience without the need for additional lubricants. The vagina is equipped with a condensed lubricant inside, and by simply applying clean water, it becomes sufficiently lubricated for use.

The lubricant-free option is available for popular sex doll brands such as WM, YL, SE, Jinsan, Angelkiss, and JK Doll. This option can be used with both built-in vaginas and removable vaginas. Additionally, you can purchase a lubricant-free removable insert to enhance your sex doll experience.

Yes, sex dolls are generally legal in all fifty states in the US, with one important exception: dolls that resemble children are illegal. At FantasyWives, we offer a wide range of doll types, including mini sex dolls, torso dolls, and full life-size dolls, all designed to meet your specific needs and ensure customer satisfaction.

However, it’s crucial to be aware of the legal restrictions surrounding pre-pubescent dolls. The sale and purchase of such dolls are illegal, as they are believed to promote pedophilia—a psychiatric condition where an individual is sexually attracted to children. While these dolls may still be available through unscrupulous sellers, engaging in their sale or purchase can lead to serious legal consequences and embarrassment.

As a responsible sex doll retailer, we recommend seeking legal counsel to familiarize yourself with the laws surrounding sex dolls in your jurisdiction. Once you’re well-informed, feel free to explore the diverse and popular world of sex dolls.

Our dolls are meticulously crafted to resemble realistic human features. They are made with high-quality materials and attention to detail to create a lifelike appearance.

While our dolls offer a certain level of flexibility, they do have limitations compared to real human bodies. They have movable joints that allow for various poses and positions, but they may not have the same range of motion as a living person.
The sex experience with a sex doll is unique and can vary depending on personal preferences. The dolls are designed to provide a pleasurable and realistic experience, but it may differ from actual human interaction. It’s important to have realistic expectations and approach the experience with an open mind.

Removable vaginas are designed to be easily detached from the doll’s body for cleaning and maintenance purposes. They are typically made of a separate insert that can be removed and cleaned separately. Fixed vaginas, on the other hand, are permanently attached to the doll’s body and offer a more realistic look and feel during intimate interactions.

Standing feet are an optional feature available for some sex dolls. They are designed to provide stability and support, allowing the doll to stand on its own without the need for additional support or props.
While we may offer replacement parts for maintenance purposes, we do not typically sell individual body parts separately. It’s best to contact our customer support for specific inquiries regarding replacement parts.

FAQs about payment

We accept a variety of payment methods to cater to the preferences and convenience of our customers. These may include:

  • Credit and Debit Cards: Visa, Mastercard, American Express, Discover, and JCB.
  • PayPal: Pay using your PayPal balance, linked bank account, or credit/debit card associated with your PayPal account.
  • PayPal Pay in 4: Split your purchases into four interest-free payments through PayPal, making it easier to manage your finances.
  • Klarna: Available for customers in select regions, Klarna enables you to buy now and pay later or choose an installment plan.
  • Layaway Plan: This interest-free payment option allows you to make a down payment and pay the remaining balance in installments over a set period. Once the full payment is made, your order will be shipped.

We truly value our customers and their satisfaction. In the unlikely event that your sex doll arrives with any defects, kindly contact us within 24 hours. If the doll has not been used, we will either repair or replace it based on the extent of the defect.

We maintain rigorous quality control measures to ensure that such cases are rare. To learn more about our purchase guarantee and dedication to customer service, please visit our Cancellations & Returns policy. We are always here to assist you with any concerns or questions.

Yes, FantasyWives ensures the safety of your personal information. We only collect necessary data to fulfill legal, and contractual obligations and provide our services. Your information is used for order processing, communication, and marketing purposes. We adhere to strict privacy policies to protect your personal data.

Yes, after placing an order, you should receive an order confirmation email. If you don’t see it in your inbox, please check your spam folder. We will send order confirmations, factory pictures, and tracking information to the email address you provided during the ordering process. Make sure to offer an effective email address and respond to our messages for timely updates on your purchase.

Yes, you can change the details of your order or cancel it. However, you must contact us as soon as possible, preferably within 24 hours of placing the order. To request changes or cancellations, please email us, and we will review your request and respond promptly. For more information on cancellation policies and procedures, please refer to our specific guidelines.

Yes, we do offer a price match policy for all our dolls, ensuring you get the best value for your purchase. However, please note that this policy is only applicable to authentic dolls. For more information on the terms and conditions of our price match policy, please visit our sex doll price match page.

To place an order on FantasyWives, follow these steps:

  • Visit the product page and review the specifications, options, and descriptions.
  • Select the desired options and click “ADD TO CART.”
  • Go to the shopping bag page to review your selections.
  • Click “PROCEED TO CHECKOUT” and provide your personal details, including name, email address, and shipping address.
  • Confirm your shipping method by clicking “Continue to shipping.”
  • Complete the payment process by clicking “Continue to payment.”

If you experience any issues during payment, refer to the website’s help section. You can also add products to “My Wish Lists” for future purchases.

Yes, we offer payment plans and financing options to make purchasing a sex doll more convenient. These options allow you to spread out the cost over time. Details and eligibility criteria can be found on our website.

FAQs about shipment and ordering

Yes, we provide free shipping to the USA, Europe, Canada, Australia, and most other countries. However, please note that customers in Europe may need to pay import taxes and VAT. We recommend considering in-stock dolls to avoid these extra charges. For more details, please visit here!

Yes, you can have your parcel shipped to a local FedEx/UPS location for pick-up. Simply provide the pick-up location address during the ordering process. It’s a good idea to contact FedEx/UPS to confirm the pick-up arrangement before shipment.
Absolutely, all packages are delivered in discreet packaging without any specific signs or labels revealing the doll’s contents. If you prefer not to receive the order at your home, we can send it to a FedEx/UPS store, allowing you to pick it up at your convenience.
We ship our products from various locations, depending on the type of doll. In-stock dolls are shipped from warehouses in the US, Germany, Spain, or Canada. Custom dolls are made and shipped directly from China.

The delivery time for your order can vary depending on the type of doll and your location. Typically, you can expect to receive your order within 15-20 days from the date of purchase.

However, exceptions may apply, and there may be delays during Chinese special holidays such as the Spring Festival or National Day.

In-stock dolls usually arrive within 3-6 days after the order, while custom dolls take around 3-4 weeks to receive. Please note that silicone dolls may take longer to arrive than TPE dolls. For more information, please visit our shipping & delivery page.

Yes, you can track your order. Our delivery partners offer order tracking as standard. You will receive information via email on how to track your order once your order is dispatched.

We primarily operate online and do not have physical stores available for visitation. However, we provide detailed product information, images, and customer reviews on our website to assist you in making an informed decision.

We understand the importance of privacy, and our packaging is designed to be discreet. The package will not reveal the contents or provide any indication of its nature.
Delivery times are generally determined by the shipping carrier and their scheduling. While you may not be able to choose an exact delivery time, you can often track the progress of your package and make necessary arrangements with the shipping company.

FAQs about doll care and maintenance

To clean a sex doll, follow these steps:

  • Remove any clothing or accessories from the doll.
  • Use mild soap and warm water to clean the doll’s skin.
  • Avoid using any harsh chemicals or rough sponges, as these can damage the doll’s TPE or silicone material.
  • Rinse the doll thoroughly with clean water, making sure to remove all soap residue.
  • Dry the doll with a soft towel, being careful not to rub the skin too hard.
  • Apply a small amount of talcum powder or cornstarch to the doll’s skin to keep it feeling soft and smooth.
  • Store the doll in a cool, dry place away from direct sunlight and extreme temperatures.
  • Repeat the cleaning process after each use to maintain the doll’s hygiene and prolong its lifespan.

Note: If your doll has any removable parts, such as a vagina or mouth, be sure to clean these separately using warm water and mild soap. (Sex Doll Care Guide)

Dressing up a sex doll can be a fun and exciting way to enhance your doll’s appearance and make her look more realistic. Here are some basic steps to follow when dressing up your sex doll:

  • Choose the right size of clothing: Make sure to select clothing that fits your doll’s measurements. You can check the size chart provided by the clothing manufacturer or seller to find the right size for your doll.
  • Wash the clothing: It’s a good idea to wash any new clothing before putting it on your doll.
  • Use a mild detergent and cold water to avoid damaging the fabric. Rinse thoroughly and hang dry.

Dress your doll: Carefully put the clothing on your doll, making sure not to force it or stretch it too much. You can also use a small amount of lubricant to help the clothing slide on more easily.

Accessorize: Add accessories like jewelry, shoes, wigs, and makeup to complete your doll’s look. Be careful not to use any products that could damage the doll’s skin or hair.

Store properly: When you’re finished dressing up your doll, store her clothing and accessories separately to avoid any damage or staining.

Overall, dressing up your sex doll can be a fun and creative way to enhance your doll’s appearance and make her look even more realistic.

To avoid staining your sex doll, it is important to take proper care of it. Here are some tips:

  • Wear old clothes when handling your sex doll to avoid getting stains on your new clothes.
  • Invest in good quality clothes for your sex doll as cheap clothes are more likely to cause staining.
  • If you need to buy new clothes for your sex doll and cannot afford expensive ones, wash them with laundry detergent 3-5 times before using them to check for color bleeding.
  • Avoid pressing the clothes against the doll’s skin too hard as this may cause staining.
  • Change the clothes immediately after taking photos to reduce the time of contact and potential staining.
  • Consider using a one-piece sock or padding light-colored cloth or restaurant paper between the doll and the clothing to isolate the external clothing, especially in areas of close pressure such as around the bust where shrink bands may cause staining.

By following these tips, you can avoid staining your sex doll and keep it looking clean and new for longer.

To remove make-up from a sex doll, you can use a gentle make-up remover or a mixture of warm water and mild soap. Apply the solution to a soft cloth and gently wipe away the make-up. Avoid using harsh chemicals or abrasive materials that could damage the doll’s skin. Once the make-up is removed, rinse the doll with clean water and pat dry with a soft towel.
Yes, we offer a range of clothing options specifically designed for sex dolls. You can choose from various outfits and accessories to enhance your doll’s appearance and add to the overall experience.
It is recommended to store your doll in a cool, dry place away from direct sunlight. Avoid placing heavy objects on top of the doll or folding it in positions that may cause damage. We also provide storage options such as storage cases or bags to help protect the doll when not in use.
In the event of any damage to the doll, it’s important to contact our customer support immediately for guidance. They can provide instructions on how to repair or address the issue appropriately.

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